🚚 Shipping Policy

Effective Date: May 22, 2025

At Heartopis.com, we understand that timely delivery is crucial to customer satisfaction. That’s why we partner with reliable shipping providers to ensure that your favorite lip products arrive safely and promptly. This Shipping Policy outlines all aspects of our shipping process, including timelines, rates, coverage areas, and responsibilities.

1. Shipping Coverage

We currently offer shipping to:

  • All 50 U.S. states (including Alaska and Hawaii)

  • Select international destinations (please check availability during checkout)

If your country is not listed at checkout, feel free to contact us for assistance with delivery options.

2. Processing Time

  • All orders are processed within 1–2 business days, Monday through Friday, excluding holidays.

  • Orders placed after 2:00 PM EST will be processed the following business day.

  • You will receive a confirmation email once your order is placed and another email when your package ships, including a tracking number.

3. Estimated Delivery Times

United States:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1 business day (available in select areas)

International Shipping:

  • Standard International: 7–21 business days

  • Delays may occur due to customs clearance, holidays, or unforeseen disruptions.

Please note: Delivery times are estimates only and not guaranteed.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location, shipping method, and order size.

  • Free Standard Shipping is available for U.S. orders over $50 (after discounts and before tax).

  • International shipping costs vary depending on destination and package weight.

5. Tracking Your Order

Once your order has been shipped:

  • You will receive a tracking number via email.

  • You can track your order through the shipping carrier’s website.

  • Please allow 24 hours for tracking updates to appear.

6. Undeliverable or Lost Packages

Heartopis.com is not responsible for:

  • Delays caused by the shipping carrier

  • Incorrect or incomplete shipping addresses provided by the customer

  • Lost or stolen packages marked as “Delivered”

If your package is missing, please contact the shipping carrier first, then email us at contact@heartopis.com for further support.

7. International Customs and Duties

  • Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

  • Heartopis.com is not liable for delays caused by customs procedures.

  • We recommend checking with your local customs office for more details before placing an international order.

8. Shipping Policy Compliance

Our shipping practices are aligned with Google AdSense policies. We offer clear, accurate delivery details and avoid misleading information. Transparency, fairness, and customer rights are at the core of our logistics process.

📞 Contact Us

If you have questions about shipping, delivery timeframes, or need help tracking an order, reach out to our customer care team:

🌟 Vision, Mission, and Core Values (SEO Optimized)

Our Vision

To become the leading destination for innovative, inclusive, and high-performance lip beauty products worldwide.

Our Mission

To empower individuals through self-expression by offering safe, ethical, and trend-forward lip products that cater to every personality and skin tone.

Our Core Values (Summary)

  • Excellence in Beauty: We create premium formulas that inspire confidence.

  • Inclusivity and Diversity: Our shades reflect the uniqueness of every individual.

  • Eco-Responsibility: Sustainability is at the heart of how we produce and package.

  • Customer Delight: Every product is designed to exceed expectations.

  • Honesty and Trust: We maintain transparency in every policy and promise.