🛍️ Sales Policy

Effective Date: May 22, 2025

At Heartopis.com, we are committed to offering a transparent, secure, and customer-friendly sales process. This Sales Policy outlines the terms and conditions governing all sales of our lip products. By making a purchase on our website, you acknowledge and agree to the following policies and procedures.

1. Product Availability

All products listed on Heartopis.com are subject to availability:

  • We make every effort to maintain accurate inventory levels.

  • In rare cases of overselling or supply issues, we reserve the right to cancel or modify your order with prior notice.

  • If an item is out of stock after purchase, you will receive a full refund or credit to your original payment method.

2. Pricing and Promotions

  • All prices are listed in USD (United States Dollar) and include applicable taxes (where required).

  • Promotional offers, coupons, or discounts cannot be combined unless explicitly stated.

  • We reserve the right to modify pricing at any time without prior notice. Orders confirmed before changes will not be affected.

  • Pricing errors may occur; we reserve the right to correct any incorrect pricing and cancel or revise orders as necessary.

3. Order Processing

  • Orders are processed Monday to Friday, excluding holidays.

  • Processing time is typically 1–2 business days, followed by shipping based on the selected delivery method.

  • You will receive an order confirmation email and tracking details once your order is shipped.

4. Payment Terms

  • All orders must be paid in full at checkout.

  • Accepted payment methods include Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

  • For more information, please refer to our detailed Payment Policy.

5. Order Cancellations

  • Orders may be cancelled within 1 hour of placement, provided they have not been processed or shipped.

  • To request a cancellation, email contact@heartopis.com immediately.

  • We are unable to cancel orders once they are in the shipping phase.

6. Shipping and Delivery

  • Shipping options, costs, and estimated delivery times are presented during checkout.

  • We aim to deliver orders within the estimated time frame, but delays may occur due to courier or external factors.

  • Please review our Shipping Policy for full details.

7. Risk of Loss

All products purchased from Heartopis.com are made pursuant to a shipment contract. This means that the risk of loss and title passes to you upon our delivery to the carrier.

8. Returns and Refunds

We accept returns for eligible products as outlined in our Return Policy. Please review the policy before initiating any return.

9. Fraud Prevention

To protect our customers and business, all transactions undergo fraud screening. Orders that appear suspicious may be delayed, held, or cancelled. We may request identity verification to confirm legitimacy.

10. International Sales

  • We currently ship to select international destinations.

  • Customers are responsible for import duties, taxes, or customs fees associated with their country.

  • Please check local regulations before ordering internationally.

11. AdSense Compliance

Our Sales Policy adheres to Google AdSense requirements by prioritizing transparency, user protection, and ethical business practices. We avoid deceptive tactics, unauthorized upselling, or misleading sales claims.

📞 Contact Us

For any questions regarding your order or our sales practices, contact us:

🌟 Vision, Mission, and Core Values (SEO Optimized)

Our Vision

To redefine lip beauty by empowering every individual to express themselves confidently and colorfully through premium lip care and cosmetics.

Our Mission

To provide inclusive, cruelty-free, and high-performance lip products that cater to diverse needs while promoting conscious beauty.

Our Core Values (Summary)

  • Premium Excellence: We are committed to delivering top-tier formulas and textures.

  • Inclusivity: Our shades and messaging reflect beauty for everyone.

  • Sustainability: We promote eco-responsible manufacturing and packaging.

  • Customer Focus: Our innovation is inspired by your needs and feedback.

  • Integrity: Transparency and honesty guide all aspects of our brand.