Sales Policy – Heartopic.com
Welcome to Heartopic.com, your trusted source for premium pet collars, leashes, and accessories. Our Sales Policy ensures a seamless and worry-free shopping experience for every customer.
Payment Methods
We accept multiple secure payment options, including major credit/debit cards (Visa, MasterCard, American Express) and PayPal. All transactions are encrypted for your protection.
Order Processing
Orders are processed within 1-2 business days upon payment confirmation. Custom or personalized items may require an additional 2-3 business days for production. You will receive an email with your tracking information once your order has shipped.
Shipping Policy
We deliver both domestically and internationally. Domestic orders typically arrive within 3-7 business days, while international delivery times vary between 7-21 business days, depending on location. Shipping costs are calculated during checkout based on your order size and destination.
Return and Refund Policy
We aim to ensure your complete satisfaction. Returns are accepted within 30 days of delivery for unused items in their original packaging. Refunds are processed within 5-7 business days after the returned items are received. Personalized items are eligible for returns only in the case of defects or customization errors.
Customer Support
Our dedicated customer support team is available 24/7 to address any questions or concerns you may have. Contact us anytime:
- Address: 800 S Front St, New Orleans, LA 70130-1704, USA
- Phone: (570) 824-4654
- Email: info@heartopics.com
Privacy and Security
We value your privacy and protect your personal and payment information with strict security measures. Your data will never be shared with third parties.
Sales Tax
Applicable sales tax will be calculated at checkout based on your shipping address.
Shop with Confidence
At Heartopic.com, we’re committed to delivering high-quality products and exceptional service for you and your pets. Thank you for choosing us for your pet accessory needs!