Sales Policy

Effective Date: October 24, 2024

Welcome to heartopis.com. Our goal is to provide you with a seamless shopping experience. This Sales Policy outlines the terms and conditions that govern the purchase of products from our website. By making a purchase, you agree to abide by these terms.

2. Ordering

  • Product Availability: All products are subject to availability. In the rare event that an item is out of stock, we will notify you promptly and provide an estimated restock date or offer a suitable alternative.
  • Order Confirmation: Once you place an order, you will receive an order confirmation email detailing your purchase. Please review the confirmation for accuracy and contact us immediately if any discrepancies are found.

3. Payment

  • Accepted Payment Methods: We accept major credit cards (Visa, MasterCard, American Express) and online payment systems such as PayPal. All transactions are secure and encrypted.
  • Payment Processing: Payment will be processed at the time of order. If there are any issues with payment, we will contact you to resolve them.

4. Shipping

  • Shipping Rates: Shipping costs are calculated based on your location and the weight of your order. You will be provided with the shipping cost before finalizing your purchase.
  • Delivery Time: We strive to process and ship all orders within 1-3 business days. Delivery times may vary based on your location and the shipping method selected.
  • Tracking Information: Once your order has been shipped, you will receive a tracking number to monitor the progress of your shipment.

5. Returns and Exchanges

  • Return Policy: We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
  • Exchange Policy: If you wish to exchange an item, please contact us to arrange the exchange process. Exchanges are subject to product availability.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service for returns.

6. Refunds

  • Refund Process: Once we receive and inspect your returned item, we will process a refund to your original payment method. Refunds typically take 5-7 business days to reflect in your account.
  • Partial Refunds: If an item is returned in a condition that does not meet our return policy requirements, a partial refund may be issued.

7. Customer Service

  • Contact Us: For any questions or concerns regarding your order, please contact our customer service team at info@heartopis.com or call us. We are here to assist you and ensure your satisfaction.

8. Changes to Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

9. Governing Law

This Sales Policy shall be governed by and construed in accordance with the laws, without regard to its conflict of law principles.

Thank you for shopping with heartopis.com. We appreciate your business and look forward to serving you.