Refund and Returns Policy

Effective Date: October 24, 2024

At Heartopis, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and returns policy to ensure a hassle-free shopping experience.

1. Returns:

  • Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund.
  • Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
  • Process: To initiate a return, please contact our customer service team at info@heartopis.com with your order number and reason for return. We will provide you with a return authorization and instructions.
  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).

2. Refunds:

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: Partial refunds may be granted for items that are returned after 30 days of delivery, are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

3. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@heartopis.com. Once your return is approved, we will send you the replacement product.

4. Non-Returnable Items:

  • Gift cards, final sale items, and any item not in its original condition, damaged, or missing parts for reasons not due to our error are non-returnable.

5. Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@heartopis.com.

6. Contact Us:

If you have any questions or need further assistance with your return or refund, please do not hesitate to contact our customer service team at info@heartopis.com.

Thank you for shopping with Heartopis. We appreciate your business and look forward to serving you again!