🔁 Return Policy

Effective Date: May 22, 2025

At Heartopis.com, customer satisfaction is our top priority. We strive to ensure that every product you receive meets your expectations in quality, performance, and safety. If you are not completely satisfied with your purchase, our return policy is here to help.

1. Eligibility for Returns

To qualify for a return:

  • The return request must be initiated within 14 days of the delivery date.

  • The item must be unused, unopened, and in its original packaging.

  • The product must be in resalable condition, with all safety seals and labels intact.

  • Proof of purchase (order number or receipt) is required.

Please note: Due to hygiene and safety standards, opened or used cosmetic products (including lipsticks) cannot be returned unless defective.

2. Non-Returnable Items

We do not accept returns for the following:

  • Products that have been opened or used

  • Items marked as final sale or non-refundable

  • Gift cards or promotional items

  • Products damaged by misuse, improper storage, or tampering

3. How to Request a Return

To initiate a return:

  1. Email our customer service team at contact@heartopis.com with your order number and reason for return.

  2. Our team will review your request and provide a Return Authorization (RA) number and instructions.

  3. Ship the item(s) to the return address provided, including the RA number inside the package.

  4. Once received and inspected, we will notify you of the approval or rejection of your refund.

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item received.

4. Refund Processing

If your return is approved:

  • A full or partial refund will be issued to your original payment method.

  • Refunds are processed within 7–10 business days of return approval.

  • You will receive a confirmation email once the refund has been initiated.

Please allow additional time for your bank or credit card issuer to post the refund.

5. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us within 72 hours of delivery.

  • Include photos of the item, packaging, and shipping label.

  • We will offer a replacement, store credit, or full refund at no additional cost.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Double-check your bank or credit card account.

  • Contact your payment provider—it may take time before a refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please reach out to us directly.

7. Exchanges

We do not currently offer direct product exchanges. If you’d like to exchange an item, please return it for a refund and place a new order.

8. Return Policy Compliance

Our Return Policy is designed to meet the standards of transparency, fairness, and accountability required by Google AdSense. All claims, refunds, and communications are handled with integrity and in alignment with industry best practices for e-commerce.

📞 Contact Us

For any return-related questions or concerns, please don’t hesitate to reach out:

🌟 Vision, Mission, and Core Values (SEO Optimized)

Our Vision

To lead the beauty industry with exceptional lip products that inspire confidence, creativity, and individuality.

Our Mission

To offer clean, inclusive, and performance-driven lip products that empower self-expression while upholding ethical beauty standards.

Our Core Values (Summary)

  • Quality Commitment: We deliver top-tier lip products with uncompromised formulation.

  • Diversity Focus: Beauty is for everyone—our shades and products reflect that.

  • Eco-Conscious Ethos: We care about the planet and integrate sustainability at every step.

  • Customer-Centric: Your experience shapes everything we create and improve.

  • Transparency & Trust: We operate with honesty and respect, from product to policy.