Refund and Returns Policy – Heartopis.com

At Heartopis, your satisfaction is our priority. We aim to provide the best quality pet collars, leashes, and accessories for your beloved companions. However, if you are not entirely satisfied with your purchase, our Refund and Returns Policy is here to assist you. Please read the details below to understand how we handle returns, refunds, and exchanges.

1. Returns

Eligibility for Returns

You can return an item within 30 days of receiving your order if it meets the following conditions:

  • The product is unused and in its original packaging.
  • The item is in the same condition as it was delivered.
  • Proof of purchase (receipt or order confirmation) is provided.

Unfortunately, we cannot accept returns for:

  • Sale or clearance items.
  • Personalized or custom-made products.
  • Items damaged due to misuse or neglect.

How to Initiate a Return

  1. Contact Us:
    Email us at info@heartopis.com or call (570) 824-4654 to inform us about the item you wish to return. Please include your order number and reason for the return.
  2. Prepare Your Package:
    Securely pack the item in its original packaging and include the proof of purchase.
  3. Ship to Us:
    Send the package to the following address:
    800 S FRONT ST, NEW ORLEANS, LA 70130-1704, USA

Note: The customer is responsible for the return shipping cost unless the item is defective or incorrect.

2. Refunds

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. We will notify you about the status of your refund within 7 business days of receiving the return.

If approved, your refund will be processed and credited to your original payment method. Please allow 5-10 business days for the transaction to reflect in your account, depending on your bank or payment provider.

Non-Refundable Cases

Refunds will not be issued if:

  • The product is returned after 30 days.
  • The product shows signs of use or damage caused by the customer.
  • No proof of purchase is provided.

3. Exchanges

We offer exchanges for defective or damaged items. If you received a faulty product, please contact us within 7 days of delivery at info@heartopis.com or call (570) 824-4654. Provide details and photos of the issue, and we will arrange for a replacement to be sent.

Note: Exchanges are subject to product availability.

4. Cancelations

You can cancel your order within 24 hours of placing it by contacting us via email or phone. After this period, we may not be able to stop the shipment. If your order has already been shipped, please follow our return process.

5. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, don’t hesitate to reach out:

  • Address: 800 S FRONT ST, NEW ORLEANS, LA 70130-1704, USA
  • Phone: (570) 824-4654
  • Email: info@heartopis.com

At Heartopis, we value your trust and strive to provide hassle-free solutions for your pet accessory needs.

Thank you for choosing Heartopis!